How the Consultation Works

1

Submit Your Request

Fill out the form with your name, contact details, and a brief description of the financial topic or question you would like to explore.

2

We Review Your Question

Our team reviews your request and identifies the most relevant educational resources and general information that addresses your area of interest.

3

Educational Response

We provide a clear, informational response explaining the concepts involved. We direct you to applicable regulations, institutions, or further resources as appropriate.

Important: This consultation is educational in nature. We explain how financial systems and products work in general terms. We do not provide personalized financial advice, legal counsel, or investment recommendations.

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Common Consultation Topics

These are some of the areas people most frequently ask about.

Credit Products

How credit cards, personal loans, and mortgages work. What the CAT and interest rates mean in practice. What lenders are required to disclose before you sign.

Savings and Deposits

How savings accounts and time deposits work. What IPAB deposit insurance covers. How interest on savings is calculated and taxed.

Complaints and Disputes

How to file a complaint with CONDUSEF. What documentation to gather. What the mediation process involves and what outcomes are possible.

Credit History

How Buró de Crédito and Círculo de Crédito collect and report information. How to request your free credit report. What to do if you find errors.